Contact and support
We help with the Peonix desktop app for Windows and the Peonix Remote phone app: installation, setup, sign-in and payments.
How to reach us
Support hours: daily, 10:00–22:00 Moscow time (UTC+3). We reply within 24 hours.
For a faster answer
- Tell us the mode and what the desktop app was doing when the problem happened.
- Attach the latest log from the logs folder and, if there is one, the HTML report from reports.
- A snapshot of the app window (menu “⋯” → app window snapshot) often shows the cause right away.
Peonix Remote app (iPhone and Android)
A helper for monitoring your game from your phone. If something doesn’t work, email us at the address above with your phone model and the app version (Settings → About). Common questions:
- Signing in: “Sign in by email” — the same email as in the desktop app and the 6-digit code from the letter. No letter? Check the spam folder and request the code again.
- No computer in the app: sign in to the same account in the desktop app and open menu “⋯” → “Phone” — it shows every step. Without an account — “Connect by a QR code”.
- No notifications: allow notifications for Peonix Remote in the phone’s settings and choose which ones you want in the app: Settings → Notifications.
- Deleting your data: Settings → “Delete my data” (this phone) or “Delete account” (the whole Peonix account).