Refund policy

When a refund is possible

• The Software won’t run on your computer and support couldn’t solve the problem.
• A double charge or the wrong plan — if the Software has not been started on that payment yet.

Money is returned the way it was paid (to the card, through Robokassa), usually within 1–10 business days depending on the bank; the subscription days of the refunded order are removed.

When a refund isn’t possible

• Restrictions or a ban of your game account: this risk is described in the terms and in the FAQ.
• The plan has been used fully or for the most part.

How to ask

Write to support from your account’s email and include your order number (see “Payments” in your account). We reply within a day.